Refund policy
At FishyFlow, Our Customers Come First!
We truly value our customers and want every purchase with us to feel easy and worry-free. Below you'll find everything you need to know about returns, refunds, and shipping. If you ever have a question, our team is always happy to help at support@fishyflow.com.
30-Day Money-Back Guarantee
Because our products are fishing gear, our 30-day money-back guarantee applies to unused items only. You can request a return or exchange within 30 days of purchase as long as:
- The item is unused and shows no signs of damage or wear.
- All original packaging is intact.
- The return has been approved by our team first.
Items cannot be returned or exchanged after 30 days of purchase. To start a return, contact support@fishyflow.com with your order number and the reason for your request. We may ask for proof of purchase, such as your order confirmation email.
Approved Returns Only
All returns must be approved by our team before being sent. Once approved, we'll provide the correct return address. Items sent without approval or to any other address cannot be accepted or refunded.
Return Shipping
Return shipping costs are the customer's responsibility. If your return is valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we can't guarantee we'll receive returned items without these precautions.
Used Items
For safety and hygiene reasons, lure kits, hooks, and fishing line cannot be returned once they have been used or removed from their original packaging.
Fishing Use and Wear
Fishing is an outdoor activity, and gear naturally goes through wear when used. FishyFlow is not responsible for damage that happens during or because of fishing, including snags, contact with rocks or structure, drops, line breaks, fish larger than the rod's rated capacity, or improper extending and collapsing of the rod.
Our FishyFlow Rods™ are designed for freshwater use only and are not suitable for saltwater. Damage caused by saltwater use is not covered.
Our underwater fishing cameras can be used in both fresh and salt water and are corrosion-resistant. After saltwater use, we recommend rinsing the camera with fresh water to remove as much salt as possible.
Refunds or replacements will not be issued for products damaged due to misuse, improper handling, or not following proper usage guidelines.
Damaged or Defective Items
If your item arrives damaged or defective, please contact support@fishyflow.com within 48 hours of delivery and include clear photos or a video showing the issue. We rely on tracking information, delivery confirmation, and the photos or video you provide when reviewing claims. Reports made after 48 hours may affect our ability to help.
If an item shows signs of damage, we may offer a partial refund or send a free replacement instead of a full refund.
Exchanges
To request an exchange, contact support@fishyflow.com with your order number and the reason for the exchange. Our team will guide you through the process.
Refunds and Cancellations
Refunds are available for unused items returned under our 30-day money-back guarantee, and for items that are defective or damaged during shipping. Refunds are not available for used items or for accidental purchases once an item has been used.
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. If approved, the refund will go back to your original payment method.
Free Gifts and Bundles
Free items included with an order are not refundable. If you return part of a bundle or discounted order, the refund will be recalculated based on the items you keep, and the discount may no longer apply.
Misuse of Discounts and Free Offers
We want our offers to be fair for everyone. If a customer intentionally takes advantage of a deal (for example, adding a free lure kit to their cart and removing the main product it comes with), we reserve the right to cancel the order. In these cases, refunds are issued at 95% of the order value to cover unavoidable payment processing fees.
Late or Missing Refunds
Refunds can take up to 5–10 business days to appear, depending on your bank. If you still haven't received it after this time, please reach out to support@fishyflow.com and we'll help right away.
Wrong Shipping Address
Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible so we can update it before your order ships. If the order has already shipped, you'll need to contact the carrier directly to see what can be done. FishyFlow is not responsible for orders shipped to an address entered incorrectly at checkout.
Delays During High Demand
Some FishyFlow Rod™ colours can sell out quickly during busy periods, such as peak summer and before Christmas. If a colour you ordered is temporarily out of stock, we'll offer to switch it to an available colour so your order can ship sooner. If you prefer to wait for your original colour, we completely understand, and we'll include a complimentary gift with your order as a thank-you for your patience.
For our other products, a large increase in orders can occasionally cause short delays. In every case, we do our best to ship as fast as possible while making sure every product passes our quality control standards before leaving our facility.
We do not accept return, cancellation, or refund requests based only on these delays, as long as your order is still being processed and will be shipped.
Gifts
For items marked as gifts at purchase, the same return guidelines apply. If the item was shipped directly to you, you may receive a digital gift certificate for the value of the return once we receive it.
We do not issue refunds simply because an item didn't arrive in time for a special occasion. We understand how disappointing that can be, and we always work to ship every order as quickly as possible.
Shipping Protection
Shipping Protection is an optional $4 USD add-on at checkout. If purchased, your order is covered if it's lost, stolen, or damaged during shipping, and we'll send a free replacement or refund the affected items. See our Shipping Policy for how to file a claim.
Because Shipping Protection is a digital service applied as soon as it's purchased, the fee is non-refundable, even if the order is later refunded or canceled in full or in part.
Please Contact Us First
If something goes wrong with your order, please reach out to support@fishyflow.com before contacting your bank or card provider. Most issues can be solved quickly and directly by our team, and we're always happy to make things right. You should get a response from us within 12-24h.
Policy Updates
FishyFlow may update this policy at any time. The version posted on our website is the one that applies.
Feedback
We'd love to hear from you! Your feedback helps us keep improving. If you have any questions, concerns, or suggestions, email us at support@fishyflow.com.